If your Sub-Zero is still under manufacturer warranty, book the repair through Sub-Zero's own service network so the warranty pays for it. If the warranty has ended, an independent specialist who uses genuine OEM parts is a valid choice. Uhauz is an independent repair company: we are not certified by, authorized by or affiliated with Sub-Zero Group, Inc., and we say so up front.
Step 1: check whether the unit is still under warranty
Coverage terms vary by product line, by part and by when the unit was bought, so do not rely on a number you heard secondhand. Before you book anyone:
- Find the model and serial number. They are usually on the rating plate inside the refrigerator compartment.
- Find the purchase or installation date. The invoice from your dealer, builder or kitchen designer usually has it. If the kitchen came with the house, ask the seller or builder for the records.
- Check the coverage for your specific problem. Read the warranty documents or ask Sub-Zero Customer Care what applies to your serial number. Coverage can differ by component, for example the sealed system versus other parts.
- Still covered: contact Sub-Zero or use the service locator on the Sub-Zero website. A covered repair done by someone outside their network may not be reimbursed.
- Recall or service bulletin: if Sub-Zero has contacted you about your model, go through Sub-Zero.
- Not covered: you can call any qualified technician. Ask the questions in Step 2 before you book.
Step 2: what to ask any out-of-warranty repair company
- Are you licensed in California? Appliance repair companies are licensed by the Bureau of Household Goods and Services. Uhauz LLC holds BHGS license #51562.
- Which parts will you use? Ask for genuine OEM parts, not generic substitutes. Uhauz uses genuine OEM parts.
- What warranty do you give on the repair? Uhauz gives a 90-day warranty on the repair.
- How is the diagnostic priced? Uhauz charges a $99 diagnostic fee, and that amount is credited toward the repair if you go ahead.
- Will I get an itemized price before any work starts? You should hear what is wrong and approve the price first. At Uhauz the technician gives an itemized price on site before any work begins.
- Will the same technician see the job through? Built-in repairs sometimes take a second visit for parts. At Uhauz the same technician returns for every visit on your job.
- Have you worked on this model before? Built-in Sub-Zero units are a different job from a freestanding fridge. See our Sub-Zero BI-48S repair case study for the kind of diagnosis we do.
What "independent" means at Uhauz
Independent means we do not represent Sub-Zero and cannot perform warranty work paid by Sub-Zero. It does not mean generic parts or guesswork: we diagnose first, quote before any work, fit genuine OEM parts and stand behind the repair for 90 days. We repair appliances only; we do not sell or install new ones, so there is nothing to upsell.
We will also tell you when we are the wrong call. If your unit is still under manufacturer warranty, we will point you to Sub-Zero first. For out-of-warranty work, see our Sub-Zero repair service.
FAQ
Will an independent repair void my Sub-Zero warranty?
If the unit is still under warranty, use Sub-Zero's own service network so the repair is covered. Even after the full warranty ends, Sub-Zero's sealed system (compressor, condenser, evaporator) can carry limited parts coverage for up to 12 years from installation, and Sub-Zero does not reimburse parts bought through non-certified service. If the problem is the compressor or sealed system, check that coverage with Sub-Zero first. For everything else out of warranty, an independent specialist does not put any coverage at risk.
Is Uhauz factory-certified or authorized by Sub-Zero?
No. Uhauz is an independent repair company licensed in California (BHGS #51562). We specialize in luxury built-in appliances and use genuine OEM parts.
How do I find out if my Sub-Zero is still under warranty?
Find the model and serial number on the rating plate inside the unit, find your purchase or installation date, and check your warranty documents or ask Sub-Zero Customer Care. Coverage can differ by component, so ask about the specific problem you have.
Which areas do you cover?
All of San Diego County. The phone is answered 24/7; technician visits run 8 AM–8 PM daily.