Privacy Policy

PRIVACY POLICY

Uhauz LLC Effective Date: April 22, 2026 | Last Updated: May 27, 2026

San Diego, California — Compliant with CCPA/CPRA

Uhauz LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our appliance repair and restoration services in San Diego, California.

This policy applies to all individuals who contact us, schedule service, or otherwise interact with Uhauz LLC, including through our website (uhauz.com), mobile technician application, phone, or SMS communications.

1. Categories of Personal Information We Collect

1.1 Information You Provide Directly

Identification & Contact: Full name, service address, phone number, and email address
Technical System Data: Appliance brand, model numbers, serial numbers, and maintenance history
Payment Information: Credit/debit card details and payment method preferences — processed through Stripe, Inc.
Electronic Signatures: Your handwritten digital signature captured on our technician’s device or via our remote signing portal (uhauz.com/sign), including the timestamp and IP address at the time of signing — this constitutes Sensitive Personal Information under Cal. Civ. Code § 1798.140(ae)
Communications: Content of SMS messages, voicemails, and any correspondence you send us

1.2 Information Collected Automatically

Technical Diagnostics: Appliance error codes and system performance data collected during on-site service
Website & App Analytics: IP addresses, browser types, device identifiers, and navigation patterns
Call Data: Phone call recordings, voicemail recordings, and AI-generated transcriptions and summaries when you call our business number — collected via Twilio, Inc. and processed using Vapi and Deepgram speech recognition
SMS & Message Records: Records of inbound and outbound SMS communications between you and our technicians or office
Photo Documentation: Photographs of your appliance taken before and after service, which may also be used for marketing purposes as described in Section 2
Location Data: Service address used for technician dispatch
Signature Metadata: IP address, timestamp, and user agent string captured when you sign documents electronically

1.3 Information from Third Parties

Manufacturer Support Data: Warranty status and parts information from authorized manufacturers (e.g., Sub-Zero, Wolf, Viking, Dacor)
Payment Processors: Transaction confirmations and fraud signals from Stripe

2. Purposes of Data Use

We use your personal information solely for the following operational and legal purposes:

Service Execution: Scheduling, dispatching, and completing appliance repair and restoration services
Payment Processing: Collecting and reconciling service fees and parts costs
Legal Documentation: Creating, storing, and enforcing service agreements, estimates, and invoices bearing your electronic signature
Emergency Response: Fulfilling our callback protocol for urgent service requests
Communications: Sending service confirmations, technician ETA notifications, and invoices via SMS or email
Quality Assurance: Reviewing call recordings and transcriptions to improve service quality and resolve disputes
Marketing Attribution: Tracking which advertising channels generate service inquiries
Marketing & Portfolio: Using before-and-after photographs of the appliances we service in our marketing materials, website, and business listings (including Google Business Profile and similar platforms) to showcase our work. By using our services, you agree to this use of appliance photographs. We do not use photographs in a way that identifies your home, family members, or personal belongings.
Legal & Regulatory Compliance: Meeting obligations under California law, including CCPA/CPRA and Cal. Bus. & Prof. Code § 9844
Fraud Prevention: Verifying payment instruments and preventing fraudulent transactions

3. Sensitive Personal Information

Under the California Privacy Rights Act (CPRA), certain categories of data require heightened protection. We collect and use the following Sensitive Personal Information (SPI):

Electronic Signatures: Your digital signature, captured at the time of estimate approval or service authorization
Financial Account Information: Payment details processed through Stripe, Inc.

We use Sensitive Personal Information only as necessary to provide our services and do not use it for advertising, profiling, or any secondary purpose.

4. Data Sharing and Disclosure

Uhauz LLC does not sell your personal information. We do not share your data for cross-context behavioral advertising. Information is disclosed only to:

4.1 Service Providers (Data Processors)

Vendor	Purpose
Airtable, Inc.	Customer relationship management and job data storage
Stripe, Inc.	Payment processing and fraud prevention
Cloudinary, Ltd.	Secure cloud storage for photos and documents
Twilio, Inc.	SMS and voice communication services
Vapi, Inc.	AI voice assistant for inbound call handling
Deepgram, Inc.	Speech-to-text transcription of calls
OpenAI, L.L.C.	AI language model powering the voice assistant
Anthropic, PBC	AI-powered document generation and content analysis
n8n GmbH	Workflow automation and data processing

4.2 Manufacturer Support

We may share appliance model/serial numbers and diagnostic data with authorized manufacturer technical departments for parts procurement or warranty verification.

4.3 Legal Requirements

We disclose personal information when required by law, court order, or to protect the safety of our personnel, clients, or the public.

4.4 Business Transfers

If Uhauz LLC is acquired, merged, or sells substantially all its assets, your data may be transferred to the successor entity under equivalent privacy protections.

5. Data Retention

Data Type	Retention Period
Customer contact information	7 years from last service date
Signed service agreements and invoices	7 years
Electronic signatures and signing metadata	7 years
Payment records	7 years
Call recordings and transcriptions	2 years
Before/after service photographs	3 years
Website and app analytics	13 months

After the applicable retention period, we securely delete or anonymize your data.

6. Your California Privacy Rights

As a California resident, you have the following rights under CCPA/CPRA:

6.1 Right to Know — You may request a copy of the specific pieces of personal information we hold about you.

6.2 Right to Delete — You may request deletion of your personal information.

6.3 Right to Correct — You may request correction of inaccurate personal information.

6.4 Right to Data Portability — You may request your personal information in a portable, machine-readable format.

6.5 Right to Opt Out of Sale or Sharing — We do not sell or share your personal information for cross-context behavioral advertising.

6.6 Right to Limit Use of Sensitive Personal Information — You may request that we limit our use of your Sensitive Personal Information to purposes strictly necessary to provide our services.

6.7 Right to Non-Discrimination — We will not deny service, charge different prices, or provide a lower quality of service because you exercised any privacy right.

6.8 How to Submit a Request

Email: use from below
Subject line: “California Privacy Rights Request”

We will verify your identity before processing your request and respond within 45 days. You may designate an authorized agent to submit requests on your behalf.

7. Shine the Light Disclosure

Under California Civil Code § 1798.83, Uhauz LLC does not disclose personal information to third parties for direct marketing purposes. For confirmation, contact – use form below.

8. Call Recording Notice

In compliance with California Penal Code § 632, we notify you that telephone calls with Uhauz LLC may be recorded for quality assurance, training, and documentation purposes. By continuing a call after this notice, you consent to recording. Voicemails are automatically transcribed using AI technology provided by Deepgram, Inc.

9. Data Security

Encryption: All digital communications and payment transactions are secured using TLS/SSL encryption
Access Control: Personal data is accessible only to authorized Uhauz LLC personnel directly involved in service delivery
Vendor Security: All third-party processors maintain SOC 2 or equivalent security certifications
Incident Response: In the event of a data breach, we will notify you as required by California law (Cal. Civ. Code § 1798.82)

10. Children’s Privacy

Our services are exclusively for adult property owners and managers (18 years and older). We do not knowingly collect personal information from individuals under 18. Contact – use from below if you believe a minor has provided us with personal information.

11. Changes to This Policy

We review this policy annually. Material changes will be posted at uhauz.com/privacy-policy with an updated “Last Updated” date.

12. Contact Information

Uhauz LLC San Diego, California. Use form below to contact us. Website: uhauz.com/privacy-policy

We take all privacy inquiries seriously and aim to respond within 5 business days.

Full Name *

Email Address *

Phone Number

Service Address

Request Type *

Additional Details

I am submitting this request as an authorized agent on behalf of another person. I confirm that the information provided is accurate and that I am the person whose data is being requested (or their authorized agent).