Terms of Service

Last Updated: July 18, 2026

TERMS OF SERVICE Uhauz LLC Appliance Repair Services • San Diego, California Licensed • Insured • BHGS Registered Version 3.1 • Effective May 2026 • Last Updated: July 18, 2026

1. ESTIMATE & AUTHORIZATION TO PERFORM WORK

Per California Business & Professions Code §§ 9884.8 and 9884.9, a written estimate shall be provided before any repair work begins, and a written invoice itemizing all work performed and parts supplied (noting whether parts are new, used, rebuilt, or reconditioned) shall be provided upon completion. By signing the estimate on the front of this invoice, you authorize us to perform the described work at the quoted price.

Service Call / Diagnostic Fee

The diagnostic / service call fee was disclosed to the Customer at the time of scheduling, and Customer acknowledges receipt of that disclosure.
This fee is charged for dispatch and on-site diagnosis. It is non-refundable, except as required by Section 11 (Three-Day Right to Cancel) or by applicable law.
If the estimate is accepted within 30 days, the diagnostic fee will be applied toward the total repair cost.
If the estimate is declined, only the diagnostic fee is due.

Online Booking Credit ($50)

As a limited promotional offer, customers who book service through the Uhauz website and claim the credit at the time of booking receive a $50 credit applied toward the cost of a completed repair (labor).
The credit applies only if the Customer proceeds with the recommended repair; it has no effect if only the diagnostic / service call is performed.
The credit is separate from, and does not alter, the diagnostic-fee credit described above. It applies to repair labor only — not the diagnostic fee, parts, taxes, or trip charges.
Limit one (1) credit per household per service visit. The credit has no cash value, cannot be redeemed for cash, and cannot be combined with any other discount or promotion.
Uhauz may modify or discontinue this offer at any time without notice, and the offer is valid only where the credit was claimed at the time of online booking.

Estimate Acceptance

The service dealer may not charge for work or parts beyond the written estimate without prior customer consent.
If additional issues are discovered during repair that increase the cost by more than $100 or 10% of the original estimate (whichever is less), we will contact you for authorization before proceeding.
Verbal authorizations will be followed up in writing (email or text) for your records.
Upon completion, an itemized invoice will identify all parts as new, used, rebuilt, or reconditioned, in accordance with §9884.8.

2. SCOPE OF WORK LIMITATION

Our repair is limited solely to the fault(s) described on the front of this invoice. Pre-existing conditions, unrelated malfunctions, or issues discovered after completion of the authorized repair are not covered under this service order.

We are not responsible for diagnosing or repairing issues not listed in the Technician’s Report.
If the appliance has additional faults not identified during this visit, a new service order and estimate will be required.
Our diagnosis is a general assessment. A detailed itemized diagnosis is available for an additional fee.

3. PARTS & MATERIALS

All parts installed by our technicians are either Original Equipment Manufacturer (OEM) or quality aftermarket equivalents. The part type (OEM, aftermarket, used, rebuilt, or reconditioned) will be noted on the invoice as required by California Business & Professions Code §9884.8.

We do not warrant or guarantee parts not supplied or installed by us.
Parts are subject to availability. In the case of special-order or non-stock parts, lead times may vary.
The customer has the right to receive all replaced parts upon request. If you do not wish to retain the replaced parts, please note this on the invoice at the time of service.

Sales Tax & Itemization

Parts and labor will be itemized separately on the invoice.
Sales tax will be applied to all parts and materials in accordance with CDTFA regulations. Labor charges are not subject to sales tax.

4. WARRANTY

ℹ️ 90-Day Limited Warranty — Unless otherwise stated in writing, we provide two separate, limited express warranties: (a) a Parts Warranty covering parts supplied and installed by our technicians for ninety (90) days from the date of service against defects in the part itself or in our installation; and (b) a Workmanship Warranty covering the labor we performed for ninety (90) days from the date of service against defective workmanship in the specific repair described on the invoice. Both warranties apply only under normal household, non-commercial use.

DISCLAIMER OF IMPLIED WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA AND FEDERAL LAW, INCLUDING THE SONG-BEVERLY CONSUMER WARRANTY ACT (CAL. CIV. CODE §§ 1790 ET SEQ.) AND THE CALIFORNIA COMMERCIAL CODE § 2316, ALL IMPLIED WARRANTIES — INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE — ARE LIMITED IN DURATION TO THE NINETY (90) DAY EXPRESS-WARRANTY PERIOD ABOVE.

Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq.). The Parts Warranty above is a written warranty on consumer products and is therefore subject to the federal Magnuson-Moss Warranty Act, where applicable.

Warranty Exclusions:

Refrigerant charges and refrigerant-related components
Parts not supplied or installed by our company
Damage caused by misuse, abuse, neglect, unauthorized repairs, power surges, floods, fire, or acts of God
Consumable parts (filters, belts, light bulbs, etc.) subject to normal wear
Issues unrelated to the original repair described on this invoice
Appliances used in commercial, rental, short-term-rental (e.g., Airbnb/VRBO), or any non-residential setting

To make a warranty claim, contact our office within the warranty period. Warranty service requires the same appliance, at the same address, for the same issue described on this invoice.

5. PAYMENT TERMS

Full payment is due upon completion of service unless prior written arrangements have been made with our office.

Accepted payment methods: Cash, Check, Credit Card, Debit Card, Zelle, Venmo (Business), Stripe
A 3% surcharge will be added to credit card transactions only, and shall not exceed our actual cost of acceptance for that card brand
Checks must be made payable to Uhauz LLC
A returned check fee of $35 will be added for any dishonored check (per Cal. Civ. Code § 1719)
Unpaid balances past 30 days are subject to a late fee of 0.833% per month (10% APR)
Call our office immediately if you are ever asked to make a check payable to any individual rather than the company name

6. CANCELLATIONS & RESCHEDULING

This Section is subject in all respects to the Customer’s Three-Day Right to Cancel under Section 11.

Cancellations made less than 2 hours before a scheduled appointment may result in a cancellation fee equal to the service call charge
Once an estimate has been accepted and parts have been ordered, cancellation may result in shipping, handling, and restocking fees being charged to the customer
Special-order parts require a deposit at the time of ordering. Deposits are refundable only to the extent we have not yet incurred non-recoverable costs
Special-order parts: If the Customer cancels after parts have been ordered, a restocking fee of 25% of the parts cost plus actual shipping charges will apply, to the extent such costs have been incurred and cannot be recovered from the supplier

7. DAMAGE WAIVER & LIMITATION OF LIABILITY

⚠️ Important: Please Read Before Service Begins

By authorizing service, the customer acknowledges and agrees that:

We are not responsible for damage caused by structural or installation defects that existed prior to our service
We are not liable for secondary, incidental, indirect, or consequential damages, including but not limited to: spoiled food, water damage from pre-existing plumbing issues, lost income, loss of use, or costs of temporary housing
Maximum Liability Cap. Our total aggregate liability shall not exceed the greater of (a) Two Thousand Five Hundred Dollars ($2,500) or (b) two (2) times the amount actually paid by the Customer for the specific service giving rise to the claim

Carve-Outs (Limitations Not Applicable). Nothing in this Section shall limit or exclude our liability for: (i) personal injury or death caused by our negligence; (ii) gross negligence, recklessness, fraud, or willful misconduct; (iii) violation of statute, including the California Consumers Legal Remedies Act or Unfair Competition Law.

8. CUSTOMER REPRESENTATIONS & INDEMNIFICATION

By authorizing service, the Customer represents, warrants, and agrees:

Customer is the owner of the appliance or has full authority from the owner to authorize this repair
Customer has disclosed all known hazards at the service location, including but not limited to gas leaks, water leaks, exposed electrical wiring, mold, pests, biohazards, or aggressive animals
The service location is safe to access and free from conditions that could endanger our technicians

Indemnification. Customer agrees to indemnify, defend, and hold harmless Uhauz LLC, its owners, employees, and agents from and against third-party claims caused by Customer’s breach of these representations.

Mutual Indemnification. To the same extent, we agree to indemnify, defend, and hold harmless the Customer from third-party claims for bodily injury or property damage caused by our negligent or wrongful acts during the performance of services.

9. PHOTO & SERVICE DOCUMENTATION AUTHORIZATION

Customer authorizes our technicians to:

Photograph the appliance, model and serial plates, installation area, and any pre-existing damage or hazardous conditions
Record videos when needed to document a malfunction, leak, or safety concern
Retain such photos and videos in our internal service records for warranty, dispute resolution, training, and legal-defense purposes

We will not photograph areas of the home unrelated to the service, will not photograph occupants without consent, and will not publish identifiable images of your home publicly without your separate written authorization. We do not use photos or videos to train artificial-intelligence or machine-learning models without a separate, conspicuous, written opt-in.

10. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to: acts of God, earthquakes, fires, floods, severe weather, pandemics, government action, utility outages, or supply-chain disruptions.

We will notify the Customer as soon as reasonably practicable
Performance deadlines and warranty periods may be tolled for the duration of the event
If a force majeure event continues for more than 60 days, either party may cancel the affected service order

11. THREE-DAY RIGHT TO CANCEL

⚠️ California Consumer Notice — Required by Law

You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. Senior Citizens (age 65 or older): You may cancel within the fifth business day.

If you cancel, we will refund any payments made within 10 days of receiving your cancellation notice
You must return any materials or goods received in substantially the same condition as when delivered
If we do not retrieve returned items within 20 days of cancellation, you may keep them without further obligation

12. INDEPENDENT SERVICE PROVIDER

Uhauz LLC is an independent appliance repair company and is not affiliated with any appliance manufacturer, home warranty company, or insurance provider.

We carry no obligation to contact, coordinate with, or submit documentation to your home warranty company on your behalf
We do not accept assignment of warranty or insurance claims unless agreed in writing in advance

Subcontractors. We may engage qualified, properly licensed and insured subcontractors to perform portions of the service. Uhauz LLC remains responsible to the Customer for the quality of work performed by subcontractors.

13. DISPUTE RESOLUTION

⚠️ Please Read Carefully — Affects Your Legal Rights. This Section contains a binding arbitration agreement and a class-action waiver. You have the right to opt out within 30 days.

Step 1 — Contact our office within 5 business days of service completion
Step 2 — Small Claims Carve-Out: Either party retains the right to bring an individual action in California small claims court
Step 3 — Public Injunctive Relief Carve-Out: Claims for public injunctive relief may be brought in a court of competent jurisdiction in San Diego County
Step 4 — Binding Arbitration: Administered by JAMS (with AAA as backup), in San Diego County, California, under Consumer Arbitration Rules
Step 5 — Class Action Waiver: Disputes resolved individually only, not as part of any class action
Step 6 — Opt-Out: You may opt out of the arbitration agreement within 30 calendar days after the date of service by sending written notice including your name, service address, and invoice number

14. CUSTOMER FEEDBACK & ONLINE REVIEWS

California Civil Code § 1670.8 prohibits us from contractually restricting your right to post honest reviews. We respectfully ask that if you are dissatisfied with any aspect of our service, you contact us first so we may have the opportunity to make it right.

15. COMMUNICATIONS CONSENT (TCPA / CAN-SPAM)

🛑 TCPA Notice — Transactional Messages Only

By providing your phone number and/or email address, you are consenting only to transactional service-related communications. You are NOT consenting to marketing or promotional messages by signing this contract.

Transactional communications include:

Appointment confirmations, technician arrival notifications, and dispatch updates
Estimate approvals, invoices, payment receipts, and warranty notices
Follow-up messages strictly regarding the service performed

Call Recording Notice (Cal. Penal Code § 632). Telephone calls with Uhauz LLC may be monitored or recorded for quality-assurance, training, dispatch-accuracy, and dispute-resolution purposes. Calls are transcribed using AI technology provided by Deepgram, Inc. and processed via Vapi, Inc. By continuing a call after this disclosure, you consent to such recording.

16. PRIVACY & DATA PROTECTION (CCPA / CPRA)

We collect personal information solely to provide the requested services, process payments, deliver warranties, and comply with our legal obligations. Our full privacy policy is available at uhauz.com/privacy-policy.

As a California consumer, you have the right to:

Know what personal information we collect, use, and retain about you
Request deletion of your personal information
Correct inaccurate personal information
Limit the use of sensitive personal information
Not be discriminated against for exercising these rights
Opt out of the sale or sharing of your personal information
Data portability

17. ELECTRONIC SIGNATURE & RECORDS

The parties agree that this contract may be executed and delivered electronically under the federal E-SIGN Act (15 U.S.C. §§ 7001 et seq.) and the California Uniform Electronic Transactions Act (Cal. Civ. Code §§ 1633.1 et seq.).

By clicking, tapping, or otherwise affirmatively indicating your acceptance, or by signing on our technician’s mobile device, you intend to sign and be bound by this contract
You consent to receive this contract, invoices, warranty notices, and related disclosures in electronic form
You may request a paper copy at any time at no charge by contacting our office

18. LEGAL NOTICE — CALIFORNIA BUREAU OF HOUSEHOLD GOODS AND SERVICES (BHGS)

Per Sections 9884.8 and 9884.9 of the California Business and Professions Code, a written repair estimate shall be provided to the customer, and an itemized invoice noting all parts as new, used, rebuilt, or reconditioned shall be provided upon completion.

For information or to file a complaint:

Bureau of Household Goods and Services (BHGS) 4244 South Market Court, Suite D, Sacramento, CA 95834 Phone: (916) 999-2041 • Website: www.bhgs.dca.ca.gov
Contractors State License Board (CSLB): 1-800-321-CSLB • www.cslb.ca.gov

19. NOTICES

All notices required or permitted under this contract shall be in writing. Notice is deemed given upon: (a) personal delivery; (b) email transmission with confirmation of delivery; or (c) three (3) business days after deposit in the U.S. mail, postage prepaid, first-class.

20. GOVERNING LAW, SEVERABILITY & ENTIRE AGREEMENT

Governing Law: State of California, without regard to its conflict-of-law provisions
Venue: San Diego County, California
Severability: If any provision is found unenforceable, the remaining provisions continue in full force
Entire Agreement: This document, together with the signed estimate/invoice, constitutes the entire agreement between the parties
Survival: Sections 4, 7, 8, 13, 15–16, 19, and 20 shall survive completion or termination of services
No Waiver: Our failure to enforce any provision is not a waiver of the right to enforce it later
Assignment: Customer may not assign this contract without our prior written consent

21. CUSTOMER ACKNOWLEDGEMENT

By signing the estimate / invoice on the front of this document, the Customer acknowledges that they have:

Received and reviewed these Terms & Conditions in their entirety
Had the opportunity to ask questions and to consult independent counsel
Understood and agreed to be bound by them, including the Warranty and Disclaimer of Implied Warranties (Section 4), Limitation of Liability (Section 7), Indemnification (Section 8), Force Majeure (Section 10), Three-Day Right to Cancel (Section 11), Dispute Resolution / Arbitration with Class Action Waiver and 30-day Opt-Out (Section 13), and Communications Consent (Section 15)

Uhauz LLC • San Diego, CA • uhauz.com BHGS Lic. # [PENDING] • Version 3.1 • Effective May 2026